Privacy Policy – The Wine Curator

Effective Date: 1st March 2025

At The Wine Curator, we take your privacy seriously and comply with the General Data Protection Regulation (GDPR) and Dutch privacy laws. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.

1. Who We Are

The Wine Curator is responsible for processing your personal data as outlined in this policy.

📧 Email: thewinecurator@gmail.com

2. What Data We Collect & Why

We collect and process your data only when necessary for our services:

• Personal Information (name, address, email, phone number) – for order processing and customer service.
• Payment Information – securely processed by third-party payment providers; we do not store your payment details.
• Order History & Preferences – to improve our selections and service.
• Communication Data – for responding to inquiries and sending order updates.

We do not collect or process sensitive personal data.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to fulfill and deliver your subscription.
• Legal obligations – for tax and accounting compliance.
• Legitimate interest – to improve our services and communicate with customers.
• Consent – for marketing emails (you can opt out at any time).

4. Subscription & Delivery Policy

• Deliveries are made in the first week of each month to the address provided at checkout.
• The bottles shown in promotional materials are for illustration purposes only—our selections change monthly.
• No returns are accepted due to the perishable nature of wine.

5. Corked Wine Policy

The Wine Curator is not responsible for wines affected by cork taint (TCA contamination). However, we are happy to assist you in contacting the producer or distributor for potential solutions.

6. How We Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse. Your information is stored securely, and we do not sell or share it with third parties unless necessary for service delivery (e.g., shipping providers, payment processors).

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:
✔️ Right to Access – Request a copy of your data.
✔️ Right to Rectification – Correct inaccurate or incomplete data.
✔️ Right to Erasure ("Right to Be Forgotten") – Request deletion of your data (unless legally required to keep it).
✔️ Right to Restrict Processing – Limit how we use your data.
✔️ Right to Data Portability – Request your data in a transferable format.
✔️ Right to Object – Object to certain types of data processing, such as direct marketing.

To exercise these rights, contact us at thewinecurator@gmail.com.

8. Data Retention

We retain your data only as long as necessary for service fulfillment, legal compliance, and legitimate business interests. After this period, your data is securely deleted.

9. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analyze site performance. You can adjust your cookie preferences in your browser settings.

10. Complaints & Contact

If you have concerns about your data privacy, please contact us at thewinecurator@gmail.com. If we cannot resolve your issue, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.